Pull Marketing Success in Just 3 Months for Software Provider

A case study by Digital Shadow

Results in just 3 months:

Leads

141 working historical leads and 88 leads successfully contacted and plotted in CRM.

Conversions

30% increase in website conversions.

Traffic

70% increase in website hits

Followers

Over 50% of online followers in senior/directorial positions

Social Media

12 pieces of industry-specific content shared across social media platforms

You can read more about the benefits of converting from push to pull marketing here.

When Demand Solutions Europe, a leading provider of configurable supply chain planning software and consultancy services, wanted to
attract more customers from across the UK and Europe, they turned to Digital Shadow for an inbound marketing solution which would deliver tangible results.

The Brief

Like many businesses, traditional push marketing techniques had lost effectiveness and it was time for Demand Solutions to adopt a more future-proof ‘pull’ approach to attracting and converting customers.

Intrusive outbound strategies like cold calling would be replaced with inbound customer-centric alternatives such as a programme of content focusing on industry challenges to engage and convert customers.

Delivered to a multitude of relevant industries via a dynamic web presence, this continual flow of new visual, video and written content would keep potential customers engaged for as long as needed, until conversion is realistically possible.

No pushy sales, no intrusive marketing to put off potential customers who aren’t ready to buy; just engaging, relevant and useful content from an industry leader with a range of fitting solutions.

The campaign had to be cost effective and deliver a fully demonstrable ROI. It had to start producing results quickly, but it needed to offer marketing longevity, not just be a flash in the pan.

Preparation and Proposals

Getting under the skin of a business is prudent preparation for any new inbound, or ‘pull’, marketing campaign.

We took the time to get to know Demand Solutions’ value proposition, their working style, strengths and areas of weakness. Only then could we devise a campaign that will assist in meeting their overall business growth objectives.

Armed with an in-depth knowledge of the business, we were able to present a proposal which was tailored to their needs, and importantly, the needs of their audience.

The Strategy in Action

The two key elements of any inbound campaign are content and a dynamic online presence. To this end, we employed LinkedIn and LinkedIn Navigator Strategies which would allow the company to communicate with followers on a platform which is relevant, powerful and above all, measurable.

Furthermore, we developed a micro website focusing on problem-solving solutions rather than technology. This approach enabled us to target more specific key search terms, educating the customer on the benefits of working with Demand Solutions at the right point in the customer journey.

We built a website to reflect the new branding and configured it to enable us to closely monitor campaign activity, with visitors coming from LinkedIn to the microsite to read blog posts. Being able to see exactly which pages browsers interacted with, gave us a clear understanding of the information potential customers were looking for, which in turn allowed us to hone our content and
approach to better meet their needs.

With the required platforms in hand, we researched and created a range of engaging, solutions-focused written and visual content, exploring customer pains, market trends and case study style information.

A continual stream of relevant content shows potential customers that Demand Solutions is an active leader in its marketplace, with solutions and services which are proving useful and profitable to a range of different businesses.

Evaluation and Analysis

A key benefit of online marketing, compared to more traditional channels, is the ability to continually monitor and adjust activity. Using a variety of tools and techniques, Digital Shadow evaluated and refined the campaign all the way through to ensure success.

Leads and online activity were tracked with Google Analytics to ensure content was making use of the most effective SEO terms.

Online advertising strategies were monitored and those with the best returns were rolled out further.

Customer engagement statistics and marketing progress was visible to Digital Shadow and Demand Solutions at all times via Octoboard, which connects the website to the customer CRM.

Site maintenance was carried out regularly, to ensure optimal site performance at all times.

Digital Shadow strategically evaluated our business and marketing requirements quickly and accurately, producing an online marketing campaign which positioned us as thought leaders and problem solvers across the breadth of our sector audiences.

Results were evident within the first few weeks and, importantly, the strategy is scalable to grow with the business. We have achieved more new and better qualified leads in the first three months than we did in the whole of last year.

Converting to pull marketing felt like a leap of faith, but Digital Shadow made the move hassle free and profitable.

Alex Young,
Sales and Marketing Director,
Demand Solutions

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